Make your appointment in advance

Call ahead for your appointment.  Please let us know beforehand if you are pregnant, have any special needs, allergies or medical conditions. By offering this information ahead of time, we will be fully prepared to accommodate you upon your arrival.

Cancellation policy

We have a 24-hour cancellation policy. Please be sure to give us 24 hours notice if you need to cancel or reschedule an appointment. If a cancellation is received with less than 24 hours of your service, the full service amount will be charged.

Please arrive 15 minutes early

By arriving early, you can unwind and clear your mind before beginning your treatment.

Be casual!

Wear comfortable, casual clothing.  If you’re coming from the office, you may wish to bring a change of clothes to wear after your treatment, so you can leave feeling comfortable and relaxed!

How are we doing?

If there is anything we can do to make your experience more pleasurable, don’t be afraid to let us know.

Drink plenty of water

A spa treatment often releases body waste from the body, so be sure to drink plenty of water before and after your treatment to keep yourself properly hydrated for effective flushing (of tissue).

A cell phone-free zone

As a common courtesy to other guests at the spa, please turn off any mobile devices during your visit.

Gratuity is not included

Standard gratuity is 15-20% of the spa treatment cost. While a tip is not required, it is a great way to show your therapist that they did a good job.

Return Policy

Retail:

We are happy to exchange unopened/unused items for store credit. We cannot exchange opened or used retail items unless you have experienced a negative reaction (i.e.rash, etc). Purchases on sale items are final.

Spa Services:

Purchases on services and gift cards are final. Series packages are non-refundable and non-transferable. Pre-paid services cannot be exchanged for retail items, however can exchanged for a service of equal or lesser value.

Medi-Spa Services:

Purchases on medi-spa services are final. Series packages are non-refundable and non-transferable.